Westpac Irrates Clients With Online Banking System Down

With their internet services down for two straight days, clients of Westpack Bank has turn to online social media to vent their anger and disappointment about how the bank is handling the situation,

The online banking facilities of Westpac went offline between 10am to 7 pm the other day, inconveniencing its more than 12 million customers. Many had resorted to phone banking or going to the bank.

A spokesperson said that the site continued to have issues, despite the fact that it had been fully restored after being down for nine hours, and an investigation as to the cause of it is now underway.

On its Facebook ad Twitter pages, Westbank posted an apology, but the pages have since been besieged with comments.

One client wrote on Facebook that the site being erratic for two days is in very poor form, and suggested that those who ran businesses must be provided designated servers for their accounts.

Another client also lamented that he isn’t able to run his business properly when the online banking system is down. “I can’t see when customers pay so I can’t book them in. I’ve got suppliers I need to pay. There’s no process over the phone, I would have to go into a branch. I’ve got to make 10-20 payment per day.”

Westpac reiterates, however, that there will be no fees and extra charges for customers as a result of the site becoming unavailable. The company also has a third party process for business banking, especially for payments to staff.

Westpac is also suggesting customers call 132 032 for assistance.